Thank you for choosing Shecan PH and Shecan Crafts. We are committed to providing high-quality service, high-end product consumables, and crafting equipment. Please review our terms regarding purchases, returns, and billing below
1. Order Cancellations
- Time Window: To maintain our fulfillment speed, cancellation requests must be received within 5–10 minutes of order placement.
- Processing: Once an order has been moved to the packing or shipping stage, it can no longer be cancelled.
2. Exchange & Refund Eligibility
All items from Shecan PH and Shecan Crafts are eligible for exchange or refund strictly under the following conditions:
- Timeline: Requests must be submitted within 24 hours of the delivery timestamp.
- Condition: Items must be unused, in their original condition, and in the original, undamaged packaging.
- Mandatory Proof: An unboxing video of the item received, along with the receipt or proof of purchase, is strictly required. No video, no return/refund.
3. Damaged or Defective Items
If your parcel arrives damaged or your product is defective:
- Documentation: Take a clear video or photos as proof of the damage immediately upon opening the parcel.
- Submission: Submit evidence to our support team via our official channels.
- Resolution: Verified claims will receive a replacement or refund at no additional cost.
4. Warranty Terms
Shecan PH (Leden Printers)
As the exclusive distributor of Leden printers in the Philippines, we provide manufacturer-backed support. The warranty DOES NOT cover:
- Accidental damage, water/moisture damage, or normal wear and tear.
- Unauthorized repairs or alterations.
- Printer Head Issues: Including streaking, white lines, blurred/smudged images, overheating, or component failure.
- Cutter Limitations: Print cuts exceeding 320,000.
- Media Damage: Damage resulting from the use of UV Satin Ribbon or Nylon Taffeta.
Shecan Crafts
- Metal Dies: 3-week replacement warranty for defects, provided they are in original condition and packaging.
- Machines: 2-month warranty against factory defects. Video documentation is required; unauthorized repairs void this warranty.
5. Consumables & Special Packages
- Consumables: Opened foils, used ribbons, personalized stamps, and custom-ordered items are non-returnable unless a manufacturing defect is proven within the 24-hour inspection window.
- Sale Items: Items purchased during Flash Sales or marked “Sale” are final and non-refundable unless damaged during transit.
- Distributor Bundles: High-tier packages are subject to specialized review. Partial returns of package components are not accepted.
6. Sales Invoice & VAT Notice
- VAT Exclusive Pricing: All prices posted on our website and catalogs are VAT Exclusive.
- Official Receipt (OR): If you require an Official Receipt, an additional 12% VAT will be applied to the total order price.
- Process: Please notify us of your OR request at the time of order placement.
7. Refund Processing
- Method: Approved refunds are issued via Bank Transfer, or E-wallet.
- Timeline: Please allow 2–3 business days for the credit to appear.
- Shipping: Original shipping costs are non-refundable. For non-defective returns, return shipping is the responsibility of the customer.
Contact Support
For all claims, technical support, or invoice requests, please reach out via:
- Email: info@shecanph.com
- Facebook: ShecanPHOfficial
- Mobile: 0927 385 0541 | 0961 534 3295
Landline: (02) 863-213-88