At Shecan PH, we aim for a seamless fulfillment process. Please read our guidelines regarding shipping, local pickups, and order cancellations.
1. Local Pickup (Lalamove, Grab & Same-Day Services)
We offer within-the-day shipment for local pickups coordinated by the customer.
- 📍 Pickup Pin: Shecan House (Lot 19, Block 16-B, Riverdale St., Sta. Monica, Quezon City)
- Booking Reminders:
- ✅ Provide your Order Number and Client Name upon pick-up.
- ✅ Share the tracking link or at least the rider’s name with our team to avoid delays.
- ❌ NO DETAILS = NO PICK-UP.
- Liability: Failure to provide complete rider details may cause fulfillment issues. Shecan is not liable for problems arising from rider switching or incomplete booking information.
2. J&T Express Shipping
- Cut-off Times:
- Orders placed before 11:00 AM will ship out today.
- Orders placed after 11:00 AM will ship out tomorrow.
- Estimated Delivery Timeframes: * Please note: Lead times may vary depending on climate conditions, holidays, and courier volume.
- Metro Manila: 2–3 days
- Luzon: 2–4 days
- Visayas: 5–8 days
- Mindanao: 5–10 days
- Palawan: 10–15 days
- Tracking: J&T Track and Trace Query
3. Cancellation & COD Policy
- Cancellation Window: You can only cancel an order within 5 to 10 minutes of placing it. To cancel, sign in to your account, navigate to your Orders Page, and select “View or Manage” for the order you wish to stop. If the “Cancel Order” button is no longer visible, the order has already entered our fulfillment process and is no longer eligible for cancellation.
- No Changes: Once an order is submitted, we cannot make changes to items, colors, or quantities. If you missed the 10-minute window, the order will proceed as placed.
- Change of Mind: In accordance with the Consumer Act of the Philippines (RA 7397), orders refused due to change of mind, wrong order, or customer error are not eligible for return, exchange, or refund.
- COD Returned Orders: Returned COD parcels will NOT be re-shipped due to courier fees charged by J&T Express. To receive the order again, the customer must settle the payment in full via our official payment channels before re-shipment.
- COD Refusal: Customers who refuse COD deliveries may be flagged or banned from future COD transactions. Management reserves the right to require full advanced payment before processing any future orders.
4. Important Notice on Damaged Items
- Quality Assurance: All items are thoroughly checked and securely packed before release. Once the item has been handed over to the rider or courier, it is under their direct responsibility.
- Courier Liability: Damage during transit is subject to the courier’s handling and claim process. Shecan is not liable for damages caused by rider mishandling.
- Claims Assistance: If your parcel arrives damaged, take clear photos/video as proof immediately. We are committed to assisting you by providing necessary documentation to help you file a formal claim with the courier.
Summary of Added Clauses:
- Standardized Timeframe: Set a strict 5–10 minute limit to prevent processing losses.
- Self-Service Instruction: Added the “View or Manage” steps to reduce the load on your customer service team.
- Constraint Clause: Explicitly stated that if the button is gone, the administrative team cannot stop the shipment.
Please let us know once you’ve received your parcel—we’d love to hear your feedback! 💞